Spa Supervisor - Full time, permanentLocation: Nr Tilbury, EssexSalary: £24,000.00-£26,000.00 per annum (depending on experience)We are seeking a qualified and experienced Spa Supervisor to lead a team of therapists in a beautiful boutique hotel spa, based in Essex. The ideal candidate will have a minimum NVQ Level 3 qualification in Beauty Therapy, along with at least 2 years of experience in the health and beauty industry. Supervisory experience is essential, particularly in leading a team of therapists. Familiarity with ELEMIS products or training would be advantageous.Skills and Knowledge Required- NVQ Level 3 (required)- Strong business acumen- Sales and marketing experience- Excellent interpersonal and communication skills- Exceptional guest service skills- Demonstrated success in leadership- Proficiency in computer operations- Experience with Trybe system is desirableSpecific Duties Financial Performance: - Assist in driving spa revenue and profit targets- Monitor key performance metrics such as therapist utilisation, room occupancy, retail sales percentage, and income per hour- Control stock security and minimize loss through effective stock management systems Operational Standards: - Implement and maintain controls and procedures to ensure highest standards and efficiencies within the spa- Supervise therapist and reception teams, ensuring adherence to spa standards- Maintain data integrity of spa systems and respond promptly to guest comments Sales & Marketing: - Support in creating and delivering effective sales and marketing strategies- Utilise targets and commission structures to increase sales and profit Training & Development: - Ensure effective training for therapists to meet industry standards- Foster communication channels between spa team and other hotel departments- Facilitate succession planning and ongoing development programs for therapists Health and Safety: - Proactively support the Health and Safety Policy of the hotel- Ensure compliance with COSHH regulations and Fire Safety Policy- Adhere to safe working practices and complete Risk Assessments Other: - Adapt to changing customer demands and provide suggestions for improvement- Flexibility to work shifts as required, including weekends- Pool plant training is desirableBenefits- Discounted or free food- Employee discount- Free on-site parkingHours: 8-hour shifts, 5 days across 7 days a weekExperience- Team Management: 1 year (preferred)- Health and Beauty: 2 years (preferred)- ELEMIS: 1 year (preferred)Submit your application today !