Trade Parts Advisor

£25k - £27k basic/£31k - £35k OTE

Croydon

Permanent/Full Time

Working Hours: Monday to Friday (8am - 5.30pm)/1 in 2 Saturdays (8am - 1pm)

Our client, a franchised dealership in the Croydon area, is on the lookout to recruit an experienced Trade Parts Advisor to join their busy team. If you are interested in finding out more - please contact us today!

Duties & Responsibilities:

• Responding to customer queries and complaints in an efficient and professional manner.
• Escalating customer issues with senior parts advisors and management when the need arises.
• Adhering to company policies and procedures when interacting with customers.
• Following up on customer calls to ensure that customers are satisfied.
• Staying up to date with products, services and policies by attending training sessions.
• Ensuring that they accurately comprehend customer requests and issues by confirming and clarifying information.
• Maintaining accurate customer records in the companies CRM system and completing call logs and reports.
• Parts look up and pre pick customer orders.

Your Background & Skill:

• Proven experience as a Parts Advisor within the motor trade.
• Knowledge of vehicle layout, parts catalogues and computer stock lists.
• Stock control experience.
• Excellent communication skills.
• Ability to work towards deadlines.
• Committed to delivering excellent customer service.
• Confident and professional.

For further details on this role and other jobs in the motor trade, please submit your CV to Adam Curtis of ACS Automotive Recruitment Consultancy.